"Dear Mr Koo,
Thank you for your email dated 03/02/07.
Please accept our sincere apologies for the inconvenience you had experienced.
At CB, we place significant emphasis on the quality of our service and customer satisfaction. We truly appreciate your time in providing us your feedback and we will endeavour to continue to improve our level of service in order to serve our customers better.
We wish to thank you for taking the time to provide us with this valuable feedback. We have since forwarded it to the relevant parties to assist you directly with your queries.
Thank you and have a nice day.
At slightly past 7 pm tonight, my handphone rang. I glanced at the caller-ID display - it was an unfamiliar handphone number. I answered the call. It was JY. He had called to offer me his apologies. He said that after reading my blog, he realised that he was "too much" that day. He explained that he was not himself that day.
I said that I hoped that he learnt something from this incident. Not everyone was a pushover. He said he surely did. I reminded him about Helen, the coffee lady and told him that I accepted his apologies and asked him to convey my acceptance to the bank.
Now that JY had apologised, I am willing to put this incident behind me and I hope that CB and JY could too, without any hard feelings.
Actually, I would very much have preferred JY to offer his apologies by commenting on my blog. Then, I would look less like Mr Lee Dai Soh telling a one-sided grandfather story here. Yes, it would be nice if JY could do what bluemad did, when I
I know what Mr Lam Chun See is thinking - that I look more and more like a difficult customer who likes to complain rather than that the service standards in Singapore sucks, am I right? Sheesh.