I just received a mail from Singnet that looked like an air ticket folder:
The mail was probably sent out automatically by their tracking system because my 18-month Singnet contract expires on 2 Dec 2005. Singnet probably didn't know that I have terminated the contract with effect from that day because of earlier connection problems. I remember a similar Singnet promotion several weeks earlier which was printed on photos of pizzas. Amused by Singnet's marketing creativity and sense of humour, I opened the folder to find my 'air tickets':
The offers are quite attractive I must say. They range from $150 - $1,400 Best Denki vouchers and/or other freebies, even a free desktop for the 3.5 Mbps package. But I am not so amused by their quality of service and hence I regret to say that they have lost me as a customer forever.
Seventeen months into the contract, I gave notice personally to the Singnet counter staff at Parkway Parade's Hello Shop that I would be terminating the service after the 18-month contract. Initially, the staff had the audacity to insist that I stay with them for 19 months, claiming that the extra month was the 'requisite 1-month notice for termination'. After I stood my ground, he checked with his supervisor. He came back after a while and said, 'Ok, for this special case, we waive the notice as a goodwill.' What goodwill? What impertinence!
If Singnet has made more effort earlier to retain my business, things might have turned out differently. Singtel will suffer too - I am soon terminating my 16-year old fixed line too because Starhub has provided toll-free/subscription-free local incoming/outgoing calls (till Dec 2007) on the voice-enabled cable modem.
As I am typing now, I am already on MaxOnLine 6500. I am impressed by the fuss-free set up, the 'always on' connection and the speed. It can only get better when my Pentium IV 3.06 GHz HT PC which is highly subsidised by Starhub, arrives within the next few weeks.
Frannxis asked me how much faster the MaxOnLine 6500 was, compared to his MaxOnLine 2000. I have experienced both but can't really tell much difference, maybe it's because I am still using my old PC or it may be dependent on the sites that I normally visit. I was told that 6500 would be noticeably faster if you were setting up a home wireless network of 2 or more PCs. I signed up for the 6500 mainly because it was the cheapest package that qualified for the subsidised PC.